Error 60511

Product: Verify

ERROR - 60511

SNA Downstream Error

Possible Causes

The Verification request was received but failed during processing due to a downstream error during the Silent Network Auth process. This can happen when the carrier was expecting a missing header, the phone number was invalid, the SNA URL was invoked on a carrier that does not support HTTPS, or there is an invalid redirect.

Possible Solutions

Retry Verification using a channel other than Silent Network Auth for this end user.