Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the
Warning
Application error

60721: Phone Number(s) already used in a Branded Channel

Twilio Messaging DocumentationMessaging

Description

description page anchor

This warning appears when your Branded Channel create or update request includes at least one phone number that is already associated with a different Branded Channel. A phone number can be associated with only one Branded Channel at a time.

Possible causes

possible-causes page anchor
  • At least one phone number in the request payload is already associated with a different Branded Channel.
  • You are trying to reuse a phone number that is still assigned to an existing Branded Channel.
  • Review the phone numbers in your create or update request and remove any number that is already associated with another Branded Channel.
  • If you want to move a phone number to a different Branded Channel, remove it from the existing Branded Channel before you submit the new request.
  • If the existing Branded Channel must keep that number, use a different phone number in the new Branded Channel payload.

Additional resources

additional-resources page anchor