60724: Brand status does not allow dismissal

This warning means your dismiss request was sent for a brand that is not in a dismissible state. Dismissing a brand changes its status to Draft, and you can only use that action when the brand is in Pending Verification or Verified.

• The brand is already in Draft.
• The brand is in Rejected.
• You sent a dismiss request when you actually needed to update the brand after moving it back to Draft.
• The brand requires a correction and resubmission flow instead of a dismiss request. Twilio supports brand updates and resubmissions for failed brand registrations through API and Console workflows.

• Retrieve the brand and confirm its current status before you send a dismiss request. You can use the BrandRegistrations API to fetch a specific brand and check its status.
• Send the dismiss request only when the brand status is Pending Verification or Verified. A successful dismissal returns the brand to Draft.
• If the brand is already in Draft, update the brand instead of dismissing it. Dismissal is the step that moves an eligible brand back to Draft so you can edit it.
• If the brand was rejected or failed verification, correct the underlying business or profile information and then follow the documented brand update or resubmission flow. Twilio supports up to three self-service brand updates or resubmissions before you need Support assistance.

• A2P 10DLC - BrandRegistrations resource
• Direct Standard and Low-Volume Standard Registration Guide
• A2P 10DLC Brand Approval Best Practices