61000: Add-ons: Internal server error

You see this error when Twilio hits an unexpected internal condition while processing an Add-on request. Twilio uses 61000 as a catch-all Add-ons error when the failure does not map to a more specific Add-ons code.

• Twilio encountered an internal error while processing the Add-on request.
• The Add-on request failed in a way that did not match a more specific Add-ons error.
• Twilio could not complete Twilio-managed Add-ons processing for the request.

• Open the Twilio Debugger and review the error event and log properties for code 61000.
• Check the API response or callback for the failing Add-on request and capture the Request SID.
• Gather the Add-on unique name, Installed Add-on SID, and Add-on SID before you continue troubleshooting or contact support.
• Contact Twilio Support if the error continues or repeats. Twilio handles 61000 issues for Marketplace Listings.

• Marketplace Listings overview
• How to use Marketplace Listings
• Twilio Debugger