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Error 63016

Product: Programmable SMS

ERROR - 63016

Failed to send freeform message because you are outside the allowed window. If you are using WhatsApp, please use a Message Template.

Possible Causes

  • This message failed to be delivered to the user because it was sent outside the messaging channel's allowed conversation window. For WhatsApp messages initiated by the business, you must use a pre-defined template.
  • If the message was created with Content API or Content Editor it may be one of the following 3 issues:
  • The customer has not included a messaging service SID
  • The customer is still using "body" instead of "Content SID" and "Content Variables"
  • The customer is using content type that is not supported for business initiated conversations, e.g. listpicker or location
  • For Facebook Messenger messages initiated by the business, only publishers registered with the Facebook News Page Index (NPI) are allowed to send notification messages outside the 24-hour window.

Possible Solutions

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