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Error 63016

Product: Programmable SMS

ERROR - 63016

Failed to send freeform message because you are outside the allowed window. Please use a Template.

Possible Causes

  • This message failed to be delivered to the user because it was sent outside the allowed conversation window. For messages initiated by the business, you must use pre-defined templates.
  • If you are sending a media message with text, you should be in the window for the message to go through unless you use pre-defined templates for the text only messages. Media and template messages are not currently supported.

Possible Solutions

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