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Error 64019

Product: Programmable Voice

ERROR - 64019

Pay: Required payment information incomplete

A 64019 Error is an indication that the pieces of payment information indicated as required were not captured.

Possible Causes

  • Postal code and Security code were marked as required but not captured during the payment flow
  • BankAccountNumber and BankRoutingNumber were not captured
  • Credit Card Number and Expiration Date were not captured
  • Status parameter value was set to "complete" before all payment information was captured

Possible Solutions

  • Set Status parameter to "complete" only after all payment information is received via the Capture parameter
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