Error 80802
Product: Proxy
ERROR - 80802
Simultaneous requests to create the same Identifier in one or more Sessions
Possible duplicate Participant created in multiple Sessions. Multiple requests to the create-participant endpoint with the same identifier were made simultaneously or very close in time. This can result in the same proxy-identifier being assigned, causing Participants with the same Identifier/ProxyIdentifier pair to be active in multiple Sessions. This can result in calls and messages from affected Participants being routed to unintended recipients.
Possible Causes
Multiple requests to the create-participant endpoint with the same identifier were made simultaneously or very close in time.
Possible Solutions
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If you are trying to add the same person to multiple Sessions, make the requests sequentially.
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Request that the ProxyAllowParticipantConflict flag be removed from your account. Proxy will reject requests that could result in having multiple Participants in active sessions with the same Identifier/ProxyIdentifier pair. In this case, Session create or Participant create, Proxy will return a 409 status code. You can retry the failed request after the previous (conflicting) request has completed. However, in order to opt-in to this behavior, the ProxyAllowParticipantConflict flag on your account must be removed*. See option 3 for details on how to opt-in to this behavior on a per-request basis if you wish to do some testing first.
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Include the form parameter FailOnParticipantConflict=True in your requests to Participant create (and/or Session create, if you include participant parameters) to allow Proxy to reject the request if it would result in this condition. Proxy will return a 409 (error code 80623) in this case.
*Note that this flag also impacts the behavior of the Session update endpoint, on attempting to re-open closed sessions, when those requests would result in the condition described. This endpoint would return 400 (error code 80604).
