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Warning 81002

Product: Studio

Warning - 81002

Unexpected event while processing Widget

An unexpected event was received while processing a widget. Studio ignored this event and did not transition to another widget because there was no matching transition available to handle the event.

Possible Causes

  • This error can happen when a new inbound call or message is initiated from a contact address (e.g. phone number) that already has an active Execution.
  • There was no transition that matched the received event.

Possible Solutions

  • Enable Concurrent Calls in the Flow's Trigger widget.
  • Ensure widgets and transitions are connected in a logical sequence for the communication method being used.
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