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Error
Application error

97001: Unable to retrieve OAuth access token

Twilio API Documentation and Error CodesAPI

Description

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Twilio will start dropping webhooks until the authorization server provides a valid token.

Possible causes

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  • The authorization service is unavailable.
  • The authorization service is unreachable.
  • The client credentials you configured have been rotated or removed.
  • The authorization server has started issuing a token which is not of type Bearer.
  • Verify your authorization server is running and healthy.
  • Verify your authorization server is not protected by a firewall which blocks the requests.
  • Update the webhook settings with valid client credentials.
  • Update the webhook settings to disable OAuth.
  • Verify the authorization server issues tokens of type Bearer.