Channels

Twilio AI Assistants can integrate with various communication channels, allowing you to deploy your Assistant where your customers are most active. Each channel offers unique capabilities and can be configured to meet the specific needs of your business, ensuring a seamless customer experience across all platforms.

Channel configuration

Set up channels with Quick Deploy

You can use Twilio Quick Deploy, which provides a collection of pre-built Twilio Functions to connect your AI Assistant to various channels including:

SMS
WhatsApp
Twilio Conversations (Web, iOS, Android)
Flex Webchat
React Web Chat

This Quick Deploy also provides common tools for an AI Assistant, such as:

Conversation handoff to a Flex agent
Conversation handoff to a Studio Flow

Quick Deploy in minutes

Connect your Assistant to your preferred channels

Connect your AI Assistant to your preferred channels

Send messages with the API

You can use the Twilio Assistants API to send a message. In addition to a body, you can pass an identity and a session_id of your choice to maintain message history.

Send a message using curl

1ASSISTANT_SID=<your-assistant-sid>
2curl -X POST -H 'Content-Type:application/json' \
3  https://assistants.twilio.com/v1/Assistants/$ASSISTANT_SID/Messages \
4  -d '{"identity":"user_id:example", "session_id": "demo", "body":"Ahoy there"}' \
5  -u $TWILIO_ACCOUNT_SID:$TWILIO_AUTH_TOKEN