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Error
Twilio error

11021: Call reason must not contain personally identifiable information

Twilio Voice DocumentationVoice

Description

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The call reason submitted in the registration includes personally identifiable information (PII), which is not permitted.

Possible causes

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  • The call reason contains PII.
  • Review and update the call reason to ensure it does not include any PII. Resubmit the registration for re-verification.

Additional resources

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