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13803: SMS verb not supported in this realm


ERROR: 13803

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VOICE
ERROR

This error occurs when you use the <Message> TwiML verb in a Twilio Region that does not support it. <Message> is currently supported only in the default US1 region. It is not available in IE1 or AU1.

Possible causes

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  • You used <Message> in IE1 or AU1, where that TwiML verb is not currently supported.
  • Your application depends on a feature that is not available in the selected Twilio Region. Twilio Regions operate in isolation, so unsupported products and features do not work in the target Region.
  • Run the <Message> step in the default US1 region, where Twilio currently supports it.
  • If your application must use IE1 or AU1, remove or redesign the <Message> step so the flow uses only features supported in that Region.
  • Confirm your Region selection before deployment and verify that every product and TwiML verb used in the flow is supported in that Region.

Additional resources

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