14220: Enqueue: Provided Workflow was not a valid sid

This error occurs when <Enqueue> receives a workflowSid value that is not a valid TaskRouter Workflow SID. When you use workflowSid, Twilio creates a TaskRouter Task for the call and routes it with the specified Workflow. Workflow resources use SIDs that start with WW.

• The workflowSid value does not match the format for a TaskRouter Workflow SID. Workflow SIDs start with WW and are 34 characters long.
• The value passed in workflowSid is not the SID of a Workflow resource. This usually means a placeholder value, a friendly name, or a different SID type was passed instead of a Workflow SID.
• You intended to enqueue the call into a standard Voice queue, but used workflowSid instead of a queue name inside <Enqueue>.

• Update <Enqueue> to pass a valid Workflow SID in workflowSid. Use the WW... SID for the Workflow that should route the call.
• Verify that the Workflow exists before generating TwiML. Retrieve the Workflow from TaskRouter or copy the SID from the Workflow resource so the value you send is a valid Workflow SID.
• If you want to place the call into a standard Voice queue instead of TaskRouter routing, remove workflowSid and put the queue name between the opening and closing <Enqueue> tags.

• TwiML <Enqueue>
• Queueing Twilio calls with TaskRouter
• Workflow Resource