Error 16028

Product: Programmable Voice

ERROR - 16028

Participant to be whispered is not present in the conference

The participant to be whispered is not present in the conference, so the coach to the participant cannot be added to the conference.

Possible Causes

This may because the specified participant is not yet connected to the conference or no longer connected to the conference.

Possible Solutions

Validate that this call is connecting to the correct conference and the call SID specified is also in the conference.