Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the

16102: Voice Recording: Unavailable because recording is silent


WARNING: 16102

warning-16102 page anchor
VOICE
WARNING

Twilio does not store a recording when the audio is silent and your account is set to automatically delete silent recordings. In that case, the recording is marked as absent and is unavailable for access.

Possible causes

possible-causes page anchor
  • The recording contained only silence.
  • Silent recordings are configured to be automatically deleted on your account.
  • Contact Twilio Support to change the silent-recording deletion setting if you need to retain silent recordings.
  • If you do not need to keep silent recordings, no action is required.

Additional resources

additional-resources page anchor