18647: LOA Signer Invalid

Your LOA was rejected because the signer is not listed as an active director or officer on the Business Registration Extract. Have an authorized officer sign it.

• The person who signed the LOA is a senior employee such as a general manager, legal counsel, or finance director who is not formally listed as a director or officer in the company registry.
• The LOA was signed by a director who has since resigned and been removed from the registry.
• The signer is listed on a related entity's registry but not on the specific registering entity's extract.
• The extract submitted is outdated and does not reflect the current officer list.
• The name on the LOA signature does not exactly match the name as it appears on the extract.

• Identify a person unambiguously listed as an active director or officer on the most current Business Registration Extract and have them re-sign the LOA.
• Verify the signer's status directly in the relevant national business registry — do not rely on internal titles alone.
• Obtain a current Business Registration Extract to confirm who is presently listed as an active officer.
• Ensure the signer's full legal name on the LOA matches exactly how their name appears in the registry entry, including all surnames and initials.
• If the only individuals with officer status are unavailable, consider filing an updated officer appointment with the registry.
• Contact trusthub-verify@twilio.com with documentation of the signer's officer status (such as a board resolution or certificate of incumbency) if there is a discrepancy.