21664: 'FallbackFrom' cannot be used with a 'From' sender
MESSAGING
ERROR
The FallbackFrom parameter cannot be used with a From parameter that specifies a phone number or sender. To use FallbackFrom, the RCS Sender must be selected by the Messaging Service — not specified directly in From.
- Both
FallbackFromandFromare specified in the same request, whereFromcontains an E.164 phone number (e.g.,+15105550100). - Both
FallbackFromandFromare specified in the same request, whereFromcontains an RCS Sender (e.g.,rcs:sender_id).
- To use RCS with a specific SMS/MMS fallback number: Remove
Fromand useMessagingServiceSidwithFallbackFrom. - To send SMS/MMS from a specific number without RCS: Remove
FallbackFromand useFromonly. - Using a Messaging Service SID as the
Fromvalue is valid and does not conflict withFallbackFrom, but it's recommended to use theMessagingServiceSidparameter.