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21665: Invalid 'FallbackFrom' sender


ERROR: 21665

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MESSAGING
ERROR

The FallbackFrom parameter must be a valid SMS or MMS sender. Use a Twilio phone number in E.164 format, an alphanumeric sender ID, or a short code that belongs to the Account SID creating the message. FallbackFrom is used only for RCS fallback with a MessagingServiceSid.

Possible causes

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  • FallbackFrom contains a phone number that isn't in E.164 format, such as 15105550100 instead of +15105550100.
  • FallbackFrom contains unsupported phone number formatting, such as spaces or parentheses.
  • FallbackFrom contains a phone number, alphanumeric sender ID, or short code that isn't hosted within Twilio or doesn't belong to the same Account SID that is creating the message.
  • FallbackFrom uses an RCS sender value such as rcs:sender_id instead of an SMS or MMS sender.
  • Pass a valid SMS or MMS sender in FallbackFrom. Use a Twilio phone number in E.164 format, an alphanumeric sender ID, or a short code.
  • Remove extra formatting characters from phone numbers before sending the request.
  • Use a sender that belongs to the same Account SID that is creating the message. The sender doesn't need to be in the Messaging Service sender pool.
  • Do not pass an RCS sender in FallbackFrom. Let the Messaging Service select the RCS sender automatically and use FallbackFrom only for the SMS or MMS fallback sender.

Additional resources

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