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21710: Phone Number Already Exists in Messaging Service


WARNING: 21710

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MESSAGING
WARNING

This warning occurs when you try to add a phone number, short code, or alpha sender ID that's already associated with the same Messaging Service Sender Pool.

Possible causes

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  • You sent multiple requests to add the same phone number, short code, or alpha sender ID to the Messaging Service.
  • The sender was already added to the Messaging Service at an earlier time.
  • Your application retried a previous add request after the sender was already associated with the Service.
  • If the sender is already associated with the correct Messaging Service, no action is required.
  • Check the Messaging Service Sender Pool before retrying the add request.
  • If the sender should be recreated, remove the existing phone number, short code, or alpha sender ID from the Messaging Service and then add the sender again.
  • Update your application logic to avoid sending duplicate create requests for the same sender.

Additional resources

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