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Error
Application error

21713: Messaging Service Use Case is Invalid

Twilio Messaging DocumentationMessaging

Description

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This error occurs when you create or update a Messaging Service with a usecase value that isn't supported. Supported values for usecase are notifications, marketing, verification, discussion, poll, and undeclared.

Possible causes

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  • The request includes a usecase value that isn't in the supported list.
  • The usecase value is misspelled or uses different casing than the supported values shown in the API reference.
  • Your application sends an internal label or another category instead of a valid Messaging Service usecase value.
  • Update the request so usecase is exactly one of these values: notifications, marketing, verification, discussion, poll, or undeclared.
  • Check your request payload and normalize the usecase value before you send it so it matches a supported value exactly.
  • If your traffic doesn't fit one of the named categories, use undeclared for the Messaging Service usecase.

Additional resources

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