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Error
Application error

21724: Brand update count exceeded

Twilio Messaging DocumentationMessaging

Description

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Return this error when a brand update request exceeds the allowed limit for the brand. Twilio allows up to three brand updates at no additional charge. After that, update requests return 21724.

Possible causes

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  • The brand has already been updated three times.
  • Another brand_registrations.update request was sent after the update limit was reached.
  • Stop retrying the brand update and contact Twilio Support for additional assistance.
  • Review the associated Customer Profile or Trust Bundle, correct the data, and resubmit the brand update with the fewest possible attempts.
  • If the brand is in FAILED status and has a non-null tcr_id, update the upstream profile or bundle first, then call brand_registrations.update again.

Additional resources

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