Error
Application error
21726: Starter brand registrations and updates are temporarily disabled
Messaging
Starter Brands can no longer be created or updated in Twilio Messaging. Twilio deprecated those operations, and this error appears when a request targets a Starter Brand instead of a supported brand type.
- You are trying to create or update a Starter Brand, and Twilio has disabled that operation in the Console and APIs.
- The business should be registered as a Standard Brand or Low-Volume Standard Brand instead. Direct customers with a Tax ID use that registration path, and Twilio's brand-type guide recommends choosing the brand type based on messaging volume and throughput.
- If you started with a Sole Proprietor Brand, your messaging needs or tax status may require a transition to a Standard or Low-Volume Standard Brand.
- Go to Messaging > Regulatory Compliance > Onboarding and register a Standard Brand or Low-Volume Standard Brand instead of a Starter Brand.
- If you are moving from a Sole Proprietor Brand, create a separate Customer Profile, Brand, and Campaign for the new Standard or Low-Volume Standard Brand.
- If you still need help with an existing Starter Brand, contact Twilio Support.