30002: Account suspended

This error means Twilio accepted the message for queueing, but your account was suspended before Twilio could send it. You can also see this error in Messaging status callbacks, the Message resource ErrorCode, and Twilio Console error logs.

• Your account balance became negative, you had overdue payments, or auto-recharge wasn't available, which caused the account to be suspended before delivery.
• Twilio suspended the account after detecting activity that violates the Acceptable Use Policy, such as spam, fraudulent traffic, or other prohibited use.
• Twilio suspended the account because it detected suspected fraud, abuse, unusual traffic spikes, or a possible account compromise.

• Check recent email notices from Twilio and follow any remediation steps in the suspension notice before retrying messages. If you received a Support notification email, reply directly to that email to speed up review and reactivation.
• Review your billing status. If the account has a negative balance or failed recharge, add funds, resolve overdue payments, or enable or update auto-recharge so the account can return to an active state.
• If the suspension is related to policy, fraud, or abuse review, stop any traffic that could violate the Acceptable Use Policy, and prepare details about your use case and recent traffic for Support.
• Contact Support and include the affected Message SID values so Twilio can review the suspension and confirm next steps for reactivation.

• Debugging Tools
• Fraud Response Guide: Contact Support
• Restricted SMS message types using Twilio