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Warning
Twilio error

30104: Shortened link not found. Click redirected to fallback Url

Twilio Messaging DocumentationMessaging

Description

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This warning occurs when a request is received for a Click Tracking domain you registered, but no record is found for the shortened URL. When this happens, the request is redirected to your domain's FallbackUrl.

Possible causes

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  • The shortened link expired. Shortened link associations are stored for 90 days.
  • The request was sent to a URL that wasn't generated for your Link Shortening domain.
  • If the shortened link is older than 90 days, send a new message with ShortenUrls enabled so Twilio generates a new shortened link.
  • Verify that the shortened link you shared matches the exact URL Twilio generated for your Link Shortening domain.
  • Review your Link Shortening domain configuration and confirm FallbackUrl points to a valid destination for expired links.

Additional resources

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