30456: Toll Free verification rejection - Disallowed: SHAFT - Alcohol
MESSAGING
ERROR
This error means your toll-free verification submission was rejected because the business or messaging program was identified as alcohol-related and the submission does not meet toll-free verification requirements. As of January 31, 2024, messaging traffic from unverified toll-free numbers to the United States and Canada is blocked until the number is verified.
During review, Twilio evaluates the business that is sending the messages, the stated use case, sample messages, web presence, opt-in or consent flow, and related terms and privacy policy.
- Your submission identifies the business, website, or messaging program as alcohol-related.
- Your website or opt-in flow does not use an acceptable age-verification process for alcohol-related messaging.
- Your age gate relies on a simple yes or no confirmation instead of collecting the user's full date of birth.
- Your website or landing page makes alcohol-related content available before the user passes the age gate.
- Your verification submission does not clearly show how your website, opt-in flow, and sample messages enforce age restrictions.
- You send, or plan to send, age-gated alcohol traffic to Canada without the required carrier exemption.
- Add a 21+ age gate to your website and opt-in flow before users can access alcohol-related content or enroll in messaging.
- Require users to enter their full date of birth in
MM/DD/YYYYformat, or use a third-party age-verification service. - Remove any flow that exposes alcohol-related content before age verification is completed.
- Update your verification submission so it clearly documents the age gate, opt-in flow, consent collection, and sample messages.
- If you send messages to Canada, block age-gated alcohol traffic unless you have the required carrier exemption.
- If the rejection is eligible for resubmission, correct the issue and resubmit from the toll-free number's Regulatory Information section in Console.