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Toll Free verification rejection - High Risk - Non-secured URL in sample message



ERROR: 30471

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PROGRAMMABLE MESSAGING
ERROR

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible Causes

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Toll-Free phone number cannot be verified because the campaign provided an unsecure URL in the sample message. URLs sent in message content are required to support the https: protocol and the sample message needs to reflect that.

  • Correct the URL with https:// in your sample message and resubmit the verification
  • Ensure that any URL's sent in messages will be secured with https://

Why was my Toll Free Verification Rejected?(link takes you to an external page)

Required information for Toll-free verification(link takes you to an external page)

Toll-Free best practices(link takes you to an external page)

Twilio's Messaging Policy(link takes you to an external page)


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