Toll Free verification rejection - Could not verify Business

The Toll-Free phone number verification submission has been reviewed and it was rejected.Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The toll-free phone number cannot be verified. The business could not be verified, this may not be a valid business.

• Verify that the business is a valid business
• Ensure all business information fields are valid and accurately represent the business who manages the opt-in and has the relationship with the consumer:

BusinessName, BusinessStreetAddress, BusinessCity, BusinessStateProvinceRegion, BusinessPostalCode, BusinessCountry, BusinessContactFirstName, BusinessContactLastName, BusinessContactEmail, BusinessContactPhone, BusinessWebsite

• Correct the business information fields on toll-free verification submission by editing it and then resubmit it.

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices

Twilio's Messaging Policy