30484: Toll Free verification rejection - Business name and office record mismatch

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The business name provided in your submission does not match what appears on your corporate website or other official documents. This may include situations where:

• A different business name is displayed on your website
• You're operating under a "Doing Business As" (DBA) name but didn't clarify this in the submission

• Update the business name to exactly match what appears on your website or official documentation
• If you operate under a DBA name, update the DBA field in your submission and provide supporting documentation
• Ensure consistency between your verification submission and your web presence

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices