30490: Toll Free verification rejection - Social platform must be established and active
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The social media platform provided as your business's web presence appears to be:
- Newly created with minimal history
- Inactive or rarely updated
- Lacking sufficient content to establish business credibility
- Missing business information or engagement
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Submit a more established social media account that demonstrates business legitimacy
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Ensure your social profile includes:
- Regular posts and activity
- Clear business information
- Engagement that establishes legitimacy
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Alternatively, provide a functional business website instead of a social media profile
Why was my Toll Free Verification Rejected?