30493: Toll Free verification rejection - Privacy policy or terms URL missing or inaccessible

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The Privacy Policy and/or Terms and Conditions URL in your submission:

• Was not provided
• Is not accessible or returns an error
• Contains no actual privacy policy or terms content
• Is incomplete or under construction

• Provide an accessible URL that links directly to your Privacy Policy and/or Terms and Conditions
• Ensure these documents are complete and publicly viewable
• If hosting these documents separately, confirm the links are working properly
• Make sure the content specifically addresses messaging and data practices

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices