30493: Toll Free verification rejection - Privacy policy or terms URL missing or inaccessible
PROGRAMMABLE MESSAGING
ERROR
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The Privacy Policy and/or Terms and Conditions URL in your submission:
- Was not provided
- Is not accessible or returns an error
- Contains no actual privacy policy or terms content
- Is incomplete or under construction
- Provide an accessible URL that links directly to your Privacy Policy and/or Terms and Conditions
- Ensure these documents are complete and publicly viewable
- If hosting these documents separately, confirm the links are working properly
- Make sure the content specifically addresses messaging and data practices
Why was my Toll Free Verification Rejected?