30494: Toll Free verification rejection - ISV or reseller name must be provided
PROGRAMMABLE MESSAGING
ERROR
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Your submission indicates that an Independent Software Vendor (ISV) or reseller is being used, but:
- The ISV/reseller field was left blank
- The information was not provided in the appropriate field
- The submission mentions an ISV/reseller but doesn't identify them
- Update the ISV/Reseller field with the correct details of the software provider
- Ensure the name provided matches the actual software vendor being used
- Complete all required fields related to ISVs or resellers if your business uses their services
Why was my Toll Free Verification Rejected?