30495: Toll Free verification rejection - Projected message volume exceeds use case limits

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The message volume requested in your submission appears disproportionately high for the stated use case or business size. This may be due to:

• Requesting authorization for message volumes that don't align with your business scale
• A use case that doesn't support the scale of messaging requested
• Insufficient justification for high-volume messaging

• Provide a detailed justification for the requested volume in the "Additional Information" field
• Include information about your target audience size and messaging frequency
• Explain how the requested volume aligns with your business needs and use case
• Adjust your projected volume to better match your actual business requirements

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices