30496: Toll Free verification rejection - Use case and use case summary inconsistent
PROGRAMMABLE MESSAGING
ERROR
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
There is a mismatch between the selected use case and the use case summary in your submission. For example:
- Use case is listed as "Account Alerts" but the summary describes marketing messages
- Different types of messages are described in the various sections of your submission
- The content contradicts the selected use case category
- Review your submission to ensure the use case and use case summary align perfectly
- Update either the use case selection or the summary to ensure consistency
- Make sure all sections of your submission reflect the same messaging purpose
- Avoid mixing different use cases in a single submission
Why was my Toll Free Verification Rejected?