30497: Use case summary is incomplete or unrelated to the messaging

This error applies to both Toll-Free Verification and A2P 10DLC registration.

The use case summary is too generic, incomplete, or describes something unrelated to the selected messaging use case. It must fully explain how and why you send messages.

• The summary provides limited detail about the messaging use case.
• The summary describes activity that is unrelated to the selected use case.
• Key information about how and why messages are sent is missing.

• Provide complete, specific details describing your intended use case.
• Explain clearly how and why you send messages to opted-in recipients.

• A2P 10DLC Campaign Onboarding Guide
• Toll-Free Verification Onboarding Guide