30498: Toll Free verification rejection - Opt-in workflow must match submission details
PROGRAMMABLE MESSAGING
ERROR
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The opt-in workflow description in your submission doesn't match the actual opt-in example provided. For example:
- Your description mentions a verbal opt-in, but you provided a web form example
- The opt-in method described differs from what was demonstrated
- Details in the description contradict what's shown in the provided example
- Update either the opt-in workflow description or the provided example to ensure consistency
- Make sure your description accurately reflects your actual opt-in process
- Provide examples that match the exact opt-in method you've described
- Ensure all aspects of your submission align with your actual business practices
Why was my Toll Free Verification Rejected?