30499: Toll Free verification rejection - Message content doesn't align with use case

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The sample message content provided in your submission:

• Does not align with the use case you selected
• Is incomplete or missing key details (such as your business name)
• Contains content that contradicts your stated messaging purpose
• References messaging types different from what you've described elsewhere

• Update your sample message content to accurately reflect the approved use case
• Ensure all required message components are included (business name, opt-out instructions, etc.)
• Make sure the message content is complete and properly formatted
• Remove any content that doesn't align with your stated messaging purpose

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices