30503: Toll Free verification rejection - Confirmation message missing required details
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The confirmation message example provided in your submission is missing required elements. These may include:
- Program name or product description
- Customer care contact information (phone number or HELP command)
- Opt-out instructions (e.g., "Reply STOP to opt out")
- Message frequency disclosure (e.g., "Recurring" or "Msg freq may vary")
- Pricing statement (e.g., "Msg & Data rates may apply")
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Update your confirmation message to include all required details:
- Business/program name
- Customer care information
- Opt-out instructions
- Message frequency disclosure (for recurring messages)
- Pricing statement
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Ensure clarity and consistency across all messaging examples
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Resubmit with the complete confirmation message
Why was my Toll Free Verification Rejected?