30508: Toll Free verification rejection - Pre-selected opt-in checkbox is not allowed
PROGRAMMABLE MESSAGING
ERROR
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Your opt-in process uses pre-selected or pre-checked options for consent, which fails to provide users with a clear choice. This includes:
- Checkboxes that are automatically checked by default
- Toggle switches that are pre-enabled
- Any opt-in mechanism where the default state is "opted in"
- Remove all pre-selected options from your opt-in forms
- Ensure all checkboxes or consent mechanisms start in the unchecked/unselected state
- Require users to actively select or confirm their consent
- Update your opt-in workflow to require affirmative action from users
- Provide evidence of the corrected opt-in process when resubmitting
Why was my Toll Free Verification Rejected?