30509: Toll Free verification rejection - Opt-in URL not accessible
PROGRAMMABLE MESSAGING
ERROR
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The URL provided for your opt-in example is inaccessible. This could be because:
- The URL leads to a login page requiring credentials
- The link is broken or returns an error
- The URL doesn't lead to the intended opt-in content
- The page is no longer available or has been modified
- Provide a publicly accessible URL that does not require login credentials
- If the opt-in process is behind authentication, provide screenshots instead
- Verify the URL is functional and leads directly to the opt-in example before submission
- If using screenshots, ensure they clearly show the complete opt-in process
- Host the opt-in example on a public page specifically for verification purposes
Why was my Toll Free Verification Rejected?