30512: Toll Free verification rejection - Age gate required for age-restricted content
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Your business or messaging content relates to age-restricted products or services, but:
- No age verification process was included in your opt-in flow
- The age verification method is insufficient (e.g., simply asking "Are you 18+?")
- Age verification is mentioned but not demonstrated in your submission
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Implement a robust age gate that verifies users meet the required age (21+ for alcohol, 18+ for other restricted items)
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Use acceptable age verification methods such as:
- Requiring users to enter their full date of birth (MM/DD/YYYY)
- Using a third-party age verification service
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Provide evidence of your age verification process in your submission
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Ensure age verification occurs before messaging opt-in for age-restricted content
Why was my Toll Free Verification Rejected?