30528: Toll Free verification rejection - Disallowed: Non-federally compliant use case

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Your messaging use case does not comply with federal regulations applicable across all 50 U.S. states. This may involve:

• Content that is legal in some states but federally prohibited
• Activities that violate federal communications laws
• Products or services that are federally regulated but not properly licensed
• Use cases explicitly prohibited by federal guidelines

• This content is ineligible for resubmission
• Messaging use cases must comply with federal regulations applicable in all 50 U.S. states
• State-level legality is insufficient if federal compliance is not met
• Future submissions must focus on use cases that are fully compliant with all applicable federal laws

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices