30530: Toll Free verification rejection - Official business registration documents required
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
We were unable to fully verify your business based on the information provided. This may be due to:
- Insufficient content on your website to confirm business operations
- Discrepancies in business information
- Incomplete business details that cannot be independently verified
Submit official business registration documents to prove business legitimacy. Accepted documents include:
- Business registration certificate
- Articles of incorporation
- Business license
- Other official proof of business legitimacy
Include these documents in the "Additional Information" field when resubmitting your verification request.
Why was my Toll Free Verification Rejected?
Required information for Toll-free verification
Need more help with this specific error? I can help you draft the "Additional Information" text for your resubmission if you'd like!