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Error
Application error

30729: Brand Registration Failure: Country code not allowed

Twilio Messaging DocumentationMessaging

Description

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This error occurs when the business address country submitted for a US A2P Brand registration is not allowed. For Standard and Low-Volume Standard Brand registrations, Twilio collects the business address country in the iso_country field as a two-letter ISO country code.

Possible causes

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  • The iso_country value in the business address is outside the supported country list for US A2P Brand registrations.
  • The business address country was entered with the wrong two-letter ISO code. Twilio expects iso_country to be an ISO country code such as US.
  • The Brand submission was created with business profile information that needs to be corrected in the Customer Profile or TrustProduct before you resubmit the Brand.
  • Update the business address so the iso_country field uses the correct supported two-letter ISO country code for the business.
  • Review the Customer Profile or TrustProduct information attached to the Brand, correct the country if needed, and then resubmit the Brand in Console or update it through the API.
  • If the business is based in a country that is not allowed for US A2P Brand registration, use a supported country for brand registrations before submitting again.

Additional resources

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