30795: Brand Registration: Tax ID data mismatch

This error means The Campaign Registry returned feedback for your Brand registration because the Tax ID in your Customer Profile does not match associated business details such as your legal company name. Until you correct the mismatch, you cannot use this Brand to create a Campaign.

• The US EIN you submitted is invalid.
• The Canadian government ID you submitted could not be verified.
• The foreign government ID you submitted could not be verified.
• The legal company name you submitted does not match the name associated with the US EIN, Canadian government ID, or foreign government ID.
• You submitted a US SSN instead of a US EIN.

• Review the business registration identifier in your Customer Profile and update it so it matches your tax records.
• Enter your exact legal business name as registered under your Business Registration Number. For US entities, use the legal company name associated with your EIN.
• If you are registering a US business, make sure you are using an EIN and not a Social Security number.
• After you correct the Customer Profile or related Trust Hub information, resubmit the Brand registration. In Console, edit the Customer Profile, then delete and recreate the failed Brand. In the API, update the upstream Customer Profile or Trust Bundle data, then call the Brand update operation.
• If your information exactly matches your tax registration but the Brand still fails, and especially if the Tax ID is newly issued, contact Twilio Support to appeal the rejection and provide documentation for manual review.

Resubmitting the Brand triggers a fresh review by The Campaign Registry (TCR). In Console, edit the Customer Profile, delete the failed Brand, and recreate it. Via API, update the upstream Customer Profile or Trust Bundle data, then call the Brand update operation.

• Resubmission fee: Twilio supports up to three free Brand resubmissions. After that, contact Twilio Support for assistance.
• Timeline: Most Brand registrations complete within a few minutes. Brands that require manual third-party review can take seven business days or more.
• Check status: Monitor your Brand status in Console > Messaging > Regulatory Compliance > Brands, or fetch the BrandRegistration resource and check the status field.

For detailed resubmission steps, see Troubleshooting A2P 10DLC Standard and Low-Volume Standard Brands.

• Troubleshooting A2P 10DLC Standard and Low-Volume Standard Brand failures
• Gather the required business information for A2P 10DLC
• A2P 10DLC Brand Approval Best Practices