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30802: Verification rejection - Business name and office record mismatch


ERROR: 30802

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MESSAGING
ERROR

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible causes

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The business name provided in your submission doesn't match what appears on your corporate website or other official documents. This may include situations where:

  • A different business name is displayed on your website
  • You're operating under a "Doing Business As" (DBA) name but didn't clarify this in the submission
  • Update the business name to exactly match what appears on your website or official documentation
  • If you operate under a DBA name, update the DBA field in your submission and provide supporting documentation
  • Ensure consistency between your verification submission and your web presence