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Error
Application error

30806: Verification rejection - single phone number used for multiple businesses

Twilio Messaging DocumentationMessaging

Description

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Your verification request was rejected because the submitted number is associated with more than one business. A phone number used for messaging must map 1:1 to a single business. During review, Twilio evaluates the business sending the messages, the use case, sample content, web presence, opt-in or consent flow, and related website terms and privacy policy.

Possible causes

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  • The phone number in your verification request is assigned to more than one business.
  • The same phone number is being shared across multiple businesses instead of being dedicated to one business.
  • The business listed in the verification request isn't the only business using the number for messaging.
  • Use the phone number for only one business.
  • If more than one business needs messaging, use a separate phone number for each business and submit verification for the business that will send the messages.
  • Resubmit the verification and explain in Additional Information how you corrected the issue.
  • Before you resubmit, review the business details, website, use case, sample messages, and opt-in information so the submission clearly matches a single business.