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30813: Verification rejection - Social platform must be established and active


ERROR: 30813

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MESSAGING
ERROR

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible causes

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The social media platform provided as your business's web presence appears to be:

  • Newly created with minimal history
  • Inactive or rarely updated
  • Lacking sufficient content to establish business credibility
  • Missing business information or engagement
  • Submit a more established social media account that demonstrates business legitimacy
  • Ensure your social profile includes:
  • Regular posts and activity
  • Clear business information
  • Engagement that establishes legitimacy
  • Alternatively, provide a functional business website instead of a social media profile