30818: Verification rejection - ISV or reseller name must be provided
MESSAGING
ERROR
The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Your submission indicates that an Independent Software Vendor (ISV) or reseller is being used, but:
- The ISV/reseller field was left blank
- The information wasn't provided in the appropriate field
- The submission mentions an ISV/reseller but doesn't identify them
- Update the ISV/Reseller field with the correct details of the software provider
- Ensure the name provided matches the actual software vendor being used
- Complete all required fields related to ISVs or resellers if your business uses their services