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30823: Verification rejection - Message content doesn't align with use case


ERROR: 30823

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MESSAGING
ERROR

The verification submission has been reviewed and it was rejected. Messaging traffic on this phone number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible causes

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The sample message content provided in your submission:

  • Doesn't align with the use case you selected
  • Is incomplete or missing key details (such as your business name)
  • Contains content that contradicts your stated messaging purpose
  • References messaging types different from what you've described elsewhere
  • Update your sample message content to accurately reflect the approved use case
  • Ensure all required message components are included (business name, opt-out instructions, etc.)
  • Make sure the message content is complete and properly formatted
  • Remove any content that doesn't align with your stated messaging purpose